Railtrail New Year Brochure 2024

Service Feedback Excellent service

Holiday Feedback A rail holiday company that provides everything ‘‘ I have been a customer of Railtrail Tours for many years and the product and service the Company provides are always outstanding as they were occasion on my most recent

‘‘ Excellent service from Phil who was friendly and professional. All done over the phone, he was able to recover our details from a previous trip and we were all booked up in no time. To be able to reuse a previous deposit from a cancelled trip was a real bonus and much appreciated. Just the sort of service from Railtrail to encourage repeat travellers. Many thanks indeed! ’’ Mr P., Ludlow Great service, easy to recommend ‘‘ Clear details of the tours offered. Excellent, personal help with booking processes. Good documentation for the tour itself. ’’ Dr H., Leicester Excellent service ‘‘ Absolutely 1st class, most friendly and helpful staff. ’’ Mr B., Chichester A professional service ‘‘ Very professional, everything explained clearly and all questions answered without any hesitation. ’’ Mr S., Derby Easy booking ‘‘ Booked on line very easy to do excellent can’t wait for holiday now. ’’ ‘‘ Phoned with a question and finished by booking a holiday. Phil was very helpful and answered all my questions and quickly booked me on the trip. Been with Railtrail 20 times and never been disappointed. First class professional service for rail trips. ’’ Mr M., Cambridge Mrs W., Peterborough Top class service

holiday to Scotland. The pre-holiday service is always efficient and friendly, the excursions are exciting and interesting, the hotels are welcoming and hospitable and the tour managers are efficient and approachable. What more do you want? ’’ Mr J., Banbury – travelled on the Queen of Scots tour. Excellent all round! ‘‘ We have just returned from Railtrail’s “Wonderful Wales” tour. The hotel was excellent, the excursions interesting and well-scheduled, the tour manager knowledgeable and approachable. All topped off with wonderful weather. Try as I might, I cannot think of a single negative comment. Many thanks indeed to Railtrail, we will certainly use them again! ’’ Mr P., Ludlow – travelled on the Wonderful Wales tour. Great holiday to Switzerland ‘‘ Really thought they were very organised and very well planned. The journeys and trips all worked to plan. Everything promised in the itinerary happened and more. Good hotels and an excellent tour manager. ’’ Mr S., Shoreham-by-Sea – travelled on the Swiss Mountain Steam tour. Excellent, enjoyable, value for money, and no worries ‘‘ Railtrail provide a very well organised holiday with first class accommodation and an excellent tour manager. All excursions are enjoyable and provide interest for everyone. We had no worries or concerns and enjoyed every minute. We will be going on a Railtrail holiday again and would recommend them to anyone. ’’ Mr C., Winchester – travelled on the Queen of Scots tour.

Railtrail Tours Ltd • 21 The Smithfield Centre, Leek, Staffordshire Moorlands, ST13 5JW • TEL: 01538 382323 • www.railtrail.co.uk