Railtrail Main Brochure 2023 FULL PROOF

Railtrail is a long-standing family firm with a great reputation for quality rail holidays and we are very proud to have won the British Travel Award for Best Small Rail Holiday Company in 2020 and be nominated for the British Travel Awards 2021/22, along with being awarded Feefo Platinum Status once again in 2022, for consistently delivering excellence.

Even in the most challenging of times we believe that our Customer Care team is simply the best in the industry but don’t just take our word for it… look at what our customers are saying:

An excellent experience both booking and on the tour ‘‘ The people in the office are extremely helpful and full of useful advice to find the right tour for you.The tour manager was very friendly and did everything possible to make the tour be as smooth and comfortable as possible.The service from everyone involved was excellent. ’’ Mrs T., Letchworth – travelled on the North Norfolk Coast, the Broads & Steam Enjoyable, well-organised and a varied itinerary ‘‘ Easy and efficient check-in.Well organised and thought-out trip, always. Friendly efficient tour manager. Nice comfortable hotel with good food (and good choice of food). ’’ Mr H., Crewe – travelled on the Roses Battle by Steam Plus Settle & Carlisle Line Great tour. Recommended ‘‘ An excellent trip with Railtrail.Wonderful hotel, food, staff and service great. Great itinerary for the trip. Plenty to see with a good balance of free time also. Great TM. Good communication from Railtrail before departure. ’’ Mrs N., Bishop Auckland – travelled on the Canals, Steam & Historic Chester A well planned excursion hosted by an experienced and hospitable leader ‘‘ My recent adventure with Railtrail was scheduled to start on the first day of a rail strike. Railtrail contacted all the participants to see if we could start a day earlier. In return they would cover the cost of an additional day at our hotel in Glasgow. I think this was a really generous gesture and having a bonus day in a city I’d not visited before, added considerably to the trip. ’’ Mr T., Uxbridge – travelled on the Hebridean Island Discovery

Super rail, steam, malt and ale trip ‘‘ Very well organised during very difficult rail strike conditions. They went the extra mile to make sure the trip went ahead. Really interesting itinerary led by an excellent tour manager. ’’ Mrs B.,Wantage – travelled on the Scottish Steam, Malt & Ale Trail Excellent enjoyable tour ‘‘ Very well organised.The guide was lovely. Met some great people. Really enjoyed the holiday. Recommend this company. ’’ Mrs W., Romford – travelled on the Forest of Dean Steam & theWye Valley Good experience ‘‘ I always book our Railtrail holidays by telephone as I find the personal contact with a customer advisor, this time Marie, a better experience than booking online.We booked three holidays in the one phone call, and everything was done efficiently. ’’ Mr H., Milton Keynes Easy booking ‘‘ It was very easy to book online, and acknowledgement of my booking was instantaneous with the emailed invoice following a few hours later. I subsequently emailed the office with a minor query about the tour, and this was answered promptly by Julie who gave me exactly the information I needed. ’’ Ms G., Bangor Excellent customer service ‘‘ Railtrail have excellent customer service in my experience. Every time I have contacted them their team member has shown great product knowledge and care and have been keen to solve my query. I highly recommend them for that and for the arrangements for a trip I arranged for a family member. ’’ Mrs L., Nottingham

Book online 24/7 at www.railtrail.co.uk Or call our office:- 01538 382323 Open Monday to Friday 09.00 – 17.00 hrs or at a Rai ltrai l author ised Travel Agent

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