Railtrail Annual Brochure 2021

Railtrail is a long-standing family firm with a great reputation for quality rail holidays and we are proud to have been awarded Feefo Platinum Trusted Service Award in 2020 for consistently delivering excellence. We believe that our Customer Care team is the best in the industry but don’t just take our word for it… look at what our customers are saying:

‘‘ Efficient, friendly and totally reliable - one of the few companies who refunded money immediately, no quibbling, in the covid crisis. You can happily book ahead and be totally confident of your experience and your money with Railtrail. ’’ Miss R., Bromley ‘‘ ‘Excellent’ Railtrail’s customer service is excellent. Second to none. The best travel company we have used in 30 years of travelling. ’’ Mrs F., Amersham ‘‘ Simply the best! A great (small/family) company that genuinely cares for its customers. Proactive in communicating and ensuring that the options are clear especially relevant in the current conditions (Jun-2020) . highly recommended. ’’ Mr H., Leighton Buzzard ‘‘ Excellent service, as always - even under the present difficult circumstances. Phone call was answered immediately - I expected to be waiting in a call queue. ’’ Mr C., Chessington ‘‘ It is a pleasure to deal with someone who is so dedicated to her job. I contacted Julie regarding a possible holiday, her knowledge of the holiday was excellent, she was enthusiastic and is a great asset for the Company. I have now booked the holiday and look forward to same. ’’ Mr S., Cranleigh ‘‘ The Customer service lady on the phone knew all about the tours and was brilliant. Advice on travel arrangements, itinerary and dress code was reassuring and all her advice gave me confidence to go ahead and book the tour. ’’ Mrs S., Martock

‘‘ The staff are so friendly, polite and helpful, Their efficiency is second to none with responses to queries acted upon very quickly. Could not have been more pleased with the service provided. ’’ Mr M., Whitley Bay ‘‘ Due to Coronavirus we were unable to go on our tour The Rhine in Flames, Germany. However with no fuss we received a refund in full. No quibbles. Definitely will use Railtrail again. ’’ Mrs B., Milton Keynes ‘‘ Very friendly and helpful. They had the necessary information to hand. Everything was sorted out very quickly in spite of them having to work from home. The paperwork also arrived quickly. I couldn’t fault the service at all. That is why I will only ever book my train holidays with Railtrail. I often recommend them to people who have also been very satisfied with their service. ’’ Mrs P., Beverley ‘‘ Efficient rescheduling of our trip. The team were very helpful and prompt in rescheduling our holiday. It was necessary for us to do this as one of our party has been shielding so our holiday needed to be rebooked for next year. ’’ Trusted Customer ‘‘ I have over the years found the staff to be exceptionally helpful, and human with a propensity to humour. The tour guides have been very efficient and good leaders. ’’ Mr D., Sheffield ‘‘ The customer service we received from Railtrail was fabulous as it always is. We have been able to postpone our holiday till next year at no extra charge which is a huge relief with everything that is going on at the moment. They could not have been more helpful or understanding and we really appreciate it!! ’’ Trusted Customer

Book online 24/7 at www.railtrail.co.uk Or call our office:- 01538 382323 Open Monday to Friday 09.00 – 17.00 hrs or at a Railtrail authorised Travel Agent

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