Railtrail Annual Brochure 2020

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We are proud of our 5 star FEEFO rating See what our customers think...

Pre Holiday ‘‘ Staff are calm, polite and courteous. They listen well and respond to questions. If they don’t know, or are unsure of an answer, they will either enquire immediately or, if the appropriate person is not available, agree to call back with the answer once they have it. This all gives confidence in the company. ’’ Mrs P., Nottingham ‘‘ I had detailed requirements for my holiday and the response was speedy, helpful and friendly. I will use them again. ’’ Mr C., Cambridge ‘‘ They were so helpful. Nothing was too much trouble. I feel as though I’m talking to family. ’’ Mrs P., Beverley Post Holiday ‘‘ They always deliver. I’ve not been on a bad one yet. I’m always recommending them to others. They’re a great firm. The tour manager was excellent. He didn’t overload us with unnecessary information. ’’ Mrs P., Hull. – on the North Norfolk Coast & Steam ‘‘ Excellent service, and have travelled with Railtrail several times. It’s great to be accompanied by people who know their stuff, an who can speak the local language. ’’ Mr S., Horley. – on the Harz Mountain Jewel of Germany ‘‘ Everything was excellent. The guide was very knowledgeable. The hotel was very good. ’’ Mrs F., Amersham. – on the Germany’s Hanseatic Heritage

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