Railtrai E-Brochure Annual 2025

Railtrail is a long-standing family firm with a great reputation for quality rail holidays and we are very proud to have been awarded SILVER in the British Travel Awards 2023 for the ‘Best Travel Company for Rail Holidays’ and be nominated for the British Travel Awards 2024 , along with being awarded the Feefo ‘Platinum Trusted Service Award’ once again in 2024 .

Even in the most challenging of times we believe that our Customer Care team is simply the best in the industry but don’t just take our word for it… look at what our customers are saying: Service Feedback Holiday Feedback

I keep using them! ‘‘ I’ve travelled with Railtrail several times in UK & Europe. I keep coming back so they must be good! Their team in the office are always helpful if I have a query. If you love rail travel I’d recommend them! ’’ Mrs P., London – will be travelling on the Bruges & Ghent Christmas Markets tour Excellent booking experience ‘‘ Phil went the extra mile in securing an additional room for me so that I could add the tour to my September 2024 holiday. I look forward to taking part. ’’ Mrs M., New Zealand – will be travelling on the Canals, Steam & Historic Chester tour A rail tour company that fits the bill in all respects ‘‘ The service, whether it be over the phone or on line, is always prompt, efficient, helpful and friendly. I speak from almost 20 years’ experience of being a customer of this Company. ’’ Mr J., Banbury – will be travelling on the Isle of Man Explorer tour Great customer service and tour information ‘‘ We called Railtrail tours a few days before actually booking, as this will be our first rail holiday, and spoke to a very helpful, friendly young man who answered a couple of questions we had about the tour we were looking at. Choosing our tour was made easier with the amount of information and itinerary provided in the brochure and on the website.When we made the booking we had a prompt confirmation email followed by the invoice and further details when the office reopened on the Monday.We are very happy with the service so far and looking forward to the experience! ’’ Mrs L., Colwyn Bay – will be travelling on the Swiss Glacier Express & The Bernina tour

Wonderful scenic tour of coastal towns ‘‘ Excellent tour leader, very friendly and knowledgeable. Approachable and helpful, especially to a stranger to the country, never having been on a British train before! ’’ Mrs B., New Zealand – travelled on the Cream of Cornish Coasts & Country tour Another great holiday ‘‘ First class! From booking to arriving home, it is all so seamless. If you do have a problem due to a 3rd party, e.g. missed connection due to late running train, all you do is ring the tour manager who will sort it.. ’’ Mr C., Stowmarket – travelled on the Grand Tour – Six Wonders of the Waterways tour Orkney and Shetland in a nutshell ‘‘ The tour could not have crammed any more into the itinerary. A beautiful part of the world.An excellent selection of excursions. The tour manager was a good people person and looked after us well.Very enjoyable and we learnt a lot . ’’ Mrs L., Belford – travelled on the Scotland’s Far North, Shetland & Orkney tour The whole experience was brilliant ‘‘ The whole experience was brilliant; from booking to the final goodbyes.All the arrangements were well-thought and carried out. The hotels were comfortable with good food and rooms. Every excursion was interesting and there was a varied programme.The tour manager added SO much to our enjoyment with his fund of knowledge on such a wide range of subjects. ’’ Mrs F., Malvern – travelled on the Queen of Scots tour

Book online 24/7 at www.railtrail.co.uk or call our office:- 01538 382323 Open Monday to Friday 09.00 – 17.00 hrs or at a Railtrail authorised Travel Agent

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