Four Seasons Brochure 2024-25

Service Feedback Without a doubt 5 stars! ‘‘ Simple and straightforward way to book your holiday. Knowledgeable, friendly and helpful staff on the end of the telephone should you have any questions. ’’ Mr C., Winchester If the holiday is as good as the experience in booking it – Can’t Wait! ‘‘ Although not been on the tour yet, the initial contact was very friendly, efficient and helpful. Having requested information on a variety of options I was very pleased to receive prompt and comprehensive replies to all my queries. ’’ Mr V., Preston Prompt, helpful and friendly! ‘‘ Phone was answered promptly and in a friendly manner. Phil was very helpful and I was impressed that he had to hand all the relevant information such as train timings. That in itself enabled me to decide whether to upgrade on the Eurostar and what hotels I needed to book pre and post tour. I’m really looking forward to the Harz Mountains Winter Wonderland Tour! ’’ Miss S., Bradford Great experience ‘‘ Always very efficient, the online booking is exceptional. ’’ Mr W., Colwyn Bay Professional, understanding and kind ‘‘ The person I talked to was fantastic. I hadn’t booked this type of thing before and she went through the whole process with me which took 30 minutes. She answered all my questions and made sure that I understood everything. ’’ Mrs M., Buckingham

Holiday Feedback 5*

‘‘ Excellent hotel 5* food and staff Wonderful trips Amazing tour manager Would use again ’’ Mrs H., Sleaford – travelled on the Steam & Sail in the Elegant English Riviera tour. Superb. Can’t fault them. ‘‘ Tour was extremely well organised from train journeys, hotels, to excursion. Brilliant tour manager (John). Saw so much of the Highlands in a short space of time. Got caught in the recent storm up north on our last day when all trains were cancelled but John kept us all informed and Railtrail provided a coach to move us south. They also pre booked hotel rooms until trains were running again. We have used Railtrail before and will certainly use them again. Office staff are always very friendly and extremely helpful. ’’ Mrs T., Warwickshire – travelled on the Golden Highlander tour. Excellent holiday with much to see and great culture to absorb. ‘‘ Well planned, especially the linking of transport (coach, trains and ferries). Knowledgeable and pleasant guides. ’’ Mr B., Cheadle – travelled on the Hebridean Islands Discovery tour. This is an amazing tour that includes breath-taking sights. ‘‘ Trip was well-planned and managed. We saw some amazing sights. The time allotted to each activity was just right. ’’ Ms L., North Carolina – travelled on the Swiss Glacier Express & The Bernina tour.

Railtrail Tours Ltd • 21 The Smithfield Centre, Leek, Staffordshire Moorlands, ST13 5JW • TEL: 01538 382323 • www.railtrail.co.uk