Railtrail New Year Update 2025

Service Feedback Super service. ‘‘ Good old fashioned 5* personal service. ’’ Mr C., Horsham Accurate, personal and clear.

Holiday Feedback One of the best rail holidays we’ve done.

‘‘ As usual, excellent service. Helpful answers to questions. Gave us our preferred route from home to Newcastle. Tour manager well organised and friendly. ’’ Mrs A., Pewsey – travelled on the Step Back in Tyne – Discover the North East tour Great tour, lots of memories. ‘‘ Excellent service, very easy to book and speedy responses to questions. The tour itself was very enjoyable. The itinerary was very clear and went to plan. The guides were excellent and the tour manager was enthusiastic and always helpful. We had a great time. ’’ Dr H., Southport – travelled on the Orkney & Shetland Explorer tour Wonderful scenic tour of coastal towns. ‘‘ Excellent tour leader, very friendly and knowledgeable. Approachable and helpful, especially to a stranger to the country, never having been on a British train before! ’’ Mrs B., New Zealand – travelled on the Classic Cornwall Coast & Country Most enjoyable short break. ‘‘ The hotel staff were pleasant and helpful. The tour manager was always available and nothing was too much trouble. ’’ Mrs M., Mansfield – travelled on the Nostalgic Lakeland Railways & Cumbria tour Better than the competition. ‘‘ Easy to deal with and well managed. An action packed tour led by an experienced tour manager, not only efficient but also quite entertaining. ’’ Mr H., Preston – travelled on the Heart of Wales & The Brecon Beacons tour Best tour! ‘‘ It was so nice to travel and not worry about any details. Food was lovely and my daughter and I enjoyed getting to know our fellow travellers. ’’ Mrs H., New Jersey – travelled on the Queen of Scots tour

‘‘ I have always had the best of experiences. Treated with kindness, fairness and politeness. The information is always clear allowing me to make the right decision. ’’ Mrs F., Bexleyheath Super happy. ‘‘ Very quick and helpful response to my questions. Very kind and understanding customer support and very well prepared tour itinerary. I am really looking forward to this trip. ’’ Mrs W., Austria Rail holidays with a difference. ‘‘ Lovely company to deal with and a personal touch not experienced with other Companies. Some really interesting holidays in their brochure which are quite different and more interesting than those offered by other rail holiday specialists. ’’ Mr R., Swansea Efficient and helpful. ‘‘ Helpful member of staff on the phone who remembered me when I called back several hours later. Holiday was booked and paperwork dealt with in a very timely efficient manner. Really makes the holiday one to look forward to. ’’ Mrs G., Birmingham Easy booking. ‘‘ On line booking system was easy to use. Design of web site also made selection of holiday easy. ’’ Mr W., Bristol

Railtrail Tours Ltd • 21 The Smithfield Centre, Leek, Staffordshire Moorlands, ST13 5JW • TEL: 01538 382323 • www.railtrail.co.uk