Railtrail Main Brochure 2022

Railtrail is a long-standing family firm with a great reputation for quality rail holidays and we are very proud to have won the British Travel Award for Best Small Rail Holiday Company in 2020 and to have once again been awarded Feefo Platinum Status in 2021, for consistently delivering excellence.

Even in the most challenging of times we believe that our Customer Care team is simply the best in the industry but don’t just take our word for it… look at what our customers are saying:

Great holiday/Great Tour Company! - ‘‘ The Tour Programme was excellent as was the hotel and most importantly Shawn the Tour manager who ran the extra ten miles to ensure all went to plan. Everyone gelled together well and there was an excellent camaraderie and good humour during the time together. The heat was very hard to bear for most of us but the hotel’s air conditioning in our room was first class and I know many including myself were very impressed with the coach that transported us on parts of the tour aided by an EXCELLENT driver in Alex. ’’ Dr N – Surrey - travelled on the Canal, Steam & Historic Chester Great trip to Scotland ‘‘ From initial discussions with Railtrail office staff and then booking of the tour, through to travelling on the holiday to Scotland, the service we received was of the usual high standard. ’’ Mr B., Stockport – travelled on the Queen of Scots Great Excursions ‘‘ Nothing was too much trouble. Excellent staff on the phone and at the hotel. Accommodation, location, and food fantastic. Excursions great. ’’ Mrs H., Yorkshire – travelled on the Wonderful Wales Great Start to 2021 Holidays ‘‘ A wonderful tour, despite several changes having to be made because of Covid restrictions and closures. The Tour Manager made sure that everything within his control went smoothly and the 24 travellers went home happy! This was a perfect, post-Lockdown, confidence building, start to my 2021 holidays, with 4 more Railtrail tours booked in this country. ’’ Mr G., Kent – travelled on the Grand Tour Six Wonders of the Waterways

My kind of Company ‘‘ Excellent service, we have total confidence in you.. ’’ Mr A., Newark We book with Railtrail because we always have good service ‘‘ Megan listened to what we wanted, was helpful, efficient, and very customer friendly, just what we have come to expect from Railtrail. ’’ Mrs B., Hove First Impressions Count ‘‘ Had a slight issue with the online booking which turned out to be me not looking properly but that was sorted very quickly by phone with Summer who has been a great help and very responsive. So far so good and from this first impression I would happily recommend them. Now really looking forward to the trip itself. ’’ Mr K., Somerset Julie was brilliant. ‘‘ My telephone call was answered very professionally, and my booking was completed in a few minutes. ’’ Mr H., Nottingham The first time I’ve booked with Railtrail, and so far, very satisfied. ‘‘ I was very impressed when I rang to enquire about the holiday I was interested in, all the questions I asked were dealt with professionally. The other good thing was the very next day I received all my booking details etc, that rates a very good service. ’’ Mrs P., West Sussex

Book online 24/7 at www.railtrail.co.uk Or call our office:- 01538 382323 Open Monday to Friday 09.00 – 17.00 hrs or at a Rai ltrai l author ised Travel Agent

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