Railtrail Main Brochure 2022

Hello and welcome It gives me very great pleasure to write this introduction for our 2022 escorted tours programme. I am immensely proud of the fact that our longevity, knowledge, quality and truly friendly personal service is the antithesis of today’s ‘Call Centre’ world, where corporate profit seems to come before everything else. As a long-established family firm that has always put ‘people before profit’ and has acted honourably throughout the pandemic, it is wonderful to be able to again invite you to join us on an escorted rail holiday of your choice. May I say thank you to all of our clients whose votes resulted in our winning the British Travel Association’s prestigious award for the Best Rail Holiday Company (small category). Furthermore, the percentage of votes cast in our favour compared to the number of passengers we carried exceeded any other rail holiday company large or small. May I suggest that amongst the reasons for our success are … • A commitment to providing a caring high-quality service (please see back cover) • We have been awarded the highest classification possible by client feedback company FeeFo – Platinum Status • In addition to the tour package itself our UK tour fares uniquely include travel from your home station to the tour base and we also offer special connecting rail tickets to London St Pancras International for our European tours • All UK & European tours are by rail to and from the tour base – no environment damaging flights • Our unique ‘Railtrail Rewards’ high-street style loyalty points scheme, which is our thank you for your custom • Guaranteed Fares – we guarantee that our UK and European fares will not be increased • 100% financial security - Your tour payments sit in a Lloyds Bank Trust Account which cannot be accessed by ourselves. The trustee transfers your payment to us the day after you return from your tour. In the unlikely instance of your tour being cancelled by us, or our insolvency, the Trustee simply returns your payments to you.

Finally, it was a proud moment for me recently when another generation, my granddaughter Megan, recently joined the Railtrail Tours team which already includes my wife Pauline, son Paul, daughter Julie and a wonderful ‘family-like’ office team here in Leek enhanced by our great team of friendly and experienced Tour Managers nationwide. I trust that you will enjoy a spot of armchair travel browsing the pages of this brochure and that we will have the pleasure of your company in 2022, thank you. Railtrail - Big on quality, small enough to care!

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Kind Regards,

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42 YEARS

Dave Felstead Owner & Managing Director

Registering Your Email address – Please help us to help you We can assure you that we have never sold/shared client’s information to/with any other company and never will. May we please ask that you register your email address with us. You will be amongst the first to receive our tour news, special offers and incentives that shortage of time and high cost normally preclude us from sending in the traditional post. It also allows us to immediately email you your booking confirmation, and when departure time nears enables us to get your tour itinerary to you speedily and safely. You will also be ‘in the hat’ and may be the lucky winner of our monthly email database draw for £100 of Railtrail vouchers. To register please view www.railtrail.co.uk wait for the brochure pop-up to appear, fill in your details, if you already have your brochure, tick the email promotions only check box and you will receive all Railtrail emails and up-to-date promotions. It will only take a minute. Thank you .

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